Frequently Asked Questions

Please contact the 3rd party company that you made the reservation through.

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

Pay Now rates are non-refundable, full pre-paid and non-transferrable.
Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of one night’s stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge one night’s stay.

• Food & Beverage Credit: $35 Daily Food & Beverage Credit (not cumulative – must be used daily).
• Museum: San Diego Museum of Art complimentary pass by presenting your room key at the museum entrance for access.
• Coffee/Tea Services: Daily Intelligentsia Coffee Service from 7AM – 11AM in our lobby adjacent to the front desk.
• PressReader: Access to over 6,000 digital magazines and newspapers. Please connect to the hotel network.
• Bike Rentals: Please visit the front desk to reserve your bike. (Based on Availability)
• Fitness Center: Open 24/7 (lower level) featuring Life Fitness equipment, Peloton bikes & free weights.
• Bottled Water: Two complimentary in-room bottles.

A charge of $35, plus applicable taxes, will apply per room per night. Some restrictions may apply. See the front desk with questions or to request any of these services. Amenities and offerings are subject to change or substitution.

Check in is at 4pm and checkout is at 11am.

We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move in. 

We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 

We’ll gladly stow your luggage safely and securely, until you’re ready to move on.

For security purposes, please provide a valid government or state-issued photo ID at check-in.

You must be 18+ to book a room.

The early departure fee will be one night room and tax for the day you are departing.

Breakfast is not included.

Credit Cards must be presented upon check and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Please contact our hotel directly at (619) 795-6000 and our accounting team will be more than happy to connect you with our accounting department.

Our front office team will take an incidental hold per day of $ during check-in.

To cover incidentals, we’ll hold $/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges.

After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount.

The hotel will authorize the incidental hold of $ per night as well as any other remaining amount for the grand total not taken from the initial deposit.